The allowed period for exchange and return is 14 days, and this excludes products that operate with batteries and clothing, for which the period for exchange and return is 7 days. Terms of exchange and return: The product must be new and unused and in its original condition. The packaging must be in its original condition and not damaged. The original invoice must be available. General provisions: In case of exchange or return, the customer bears the shipping costs if any. The process of exchange or refund to your account takes from 7 to 14 working days from the date of receipt of the item until the product is verified and in its original condition. If there is a manufacturing defect in the product, we bear the shipping costs, and this excludes products without a warranty. Method of returning or exchanging goods: Return directly to the store or ship it if you are outside Riyadh. Pack the item well to avoid damage during shipping. Contact us at the numbers listed below the page and send it to the address shown below the page. We will contact you upon receipt of the item to arrange the exchange or refund. Refunds are processed in the same way as the original payment. The promotional offer linked to the returned item can be returned if it is in its original condition, or the value of the promotional offer will be deducted. Warranty: You must refer to the specified warranty period for each product. In case of a manufacturing defect or problem with the product, it will be repaired, and if repair is not possible, it will be replaced or its full value refunded within 7-10 working days. The original invoice or its number must be available to benefit from the warranty. For the warranty to be valid, the defect must not be caused by misuse of the product or violation of the recommendations. Conditions that void the warranty: 1. The device has been exposed to liquids such as water or signs of humidity and oxidation. 2. Internal breakage, scratches, bending, or cracks caused by dropping the device. 3. Opening the device or signs of attempting to open it outside the service center, or signs of burning in the device components. 4. Updating the device software incorrectly, leading to malfunction. 5. Tampering with the sticker under the device or mismatched serial numbers with our records. 6. Malfunction caused by excessive use of the product. 7. Malfunction caused by using external accessories that are incompatible with the product or of poor quality. 8. The warranty of lithium batteries of all categories includes a six-month warranty from the date of purchase. Lowest Price Policy:* This policy applies to some items available in the store, marked with "We Guarantee the Best Price" on the product page. If a competitor in the approved list announces a product at a lower price than our selling price in the camping world, you have the right to purchase that product at the competitor’s price. *Camping World reserves the right to change the "We Guarantee the Best Price" policy without prior notice. *This policy applies to local stores with a presence in Saudi Arabia. *Exclusions from this policy include: 1. All products listed on personal websites or classified ad sites. 2. Exclusive offers on competitor websites, one-day or shorter offers, limited quantity offers, clearance sales, offers for new store openings, and offers related to loyalty programs or bank cards.
